Transaction confirmation
The transaction time will vary depending on the device, internet speed, and the bank or card issuer, but the following times are typical:
Display payment request: 1 to 2 seconds
Approve payment: 1 to 5 seconds
Debits
The time taken to reflect debits in an account varies with each bank or issuer. With some providers, the transaction will appear immediately in the account, but with others it might take up to 48 hours. Even if you can't identify the transaction, your account is debited the instant the payment is approved, so your "available funds" always reflects the true state of your account.
Disbursement of funds to your biller
American Express
Transactions approved before 7 pm AEDT are disbursed from our account by 3 pm the following business day.
Visa and Mastercard
Transactions approved before 7 pm AEDT are disbursed from our account by 3 pm on the second business day.
Bank Account
Transactions approved before 7 pm AEDT are disbursed from our account by 3 pm on the second business day.
New billers
New billers must be verified before payment can be made. Most billers are verified within one business hour of being registered; however, this will take longer if we need to request additional information to confirm the identity of the biller. In the unlikely event that the biller cannot be verified, we will reverse that transaction and inform the payer.
Express disbursement
To find out about express disbursement options, please contact the support team.