Debits

The time taken to reflect debits in an account varies with each bank or issuer. With some providers, the transaction will appear immediately in the account, but with others it might take up to 48 hours. Even if you can't identify the transaction, your account is debited the instant the payment is approved, so your "available funds" always reflects the true state of your account.

Disbursements

American Express

Transactions approved before 7pm AEDT will be disbursed from our account by 10am the following business day.

Visa and Mastercard

Transactions approved before 7pm AEDT will be disbursed from our account by 10am on the second business day.

Note, new Billers need to be verified by Bluechain. Most Billers are verified within one business hour of being registered, however this timeframe may increase where we request documentation to help us verify a new Biller. In the unlikely event that the Biller cannot be verified, Bluechain will reverse that transaction and inform the payer.

Contact us through the Chat function on this page or through [email protected] to find out about express disbursement options.

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