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Why has my card payment been declined?

There are several reasons why your card payment might have failed:

  • Your account isn't verified. Complete any outstanding identity or business verification checks in your Bluechain account.

  • Your card isn't supported. We currently accept UK-issued Visa and Mastercard cards. American Express isn't supported for this payment method unless you’re a Sigma customer.

  • Your card has expired or hasn't been verified. Check your card details and complete any verification requested through your banking app.

  • Insufficient available funds or credit. Check your available balance or credit limit, including enough to cover the payment fee.

  • Your card provider has declined the payment. This can happen because of transaction limits, security checks or repeated payment attempts. Contact your card provider before trying again.

  • The payment is restricted. Certain payments, such as paying off a mortgage or other borrowing, may not be permitted. See our restricted payments list.

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