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"Something has changed" or "wrong device" message
"Something has changed" or "wrong device" message

Your app has been locked

Updated over a week ago

Bluechain uses security technology to monitor the status of and changes to your device, which prevents the possibility of a third party using your details to make a payment. When Bluechain detects a change to your device, it will display a "Something has changed" message, which will lock the Bluechain app from further use.

If you receive this message, please contact the support team for further assistance.

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