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Getting help & troubleshooting issues
Support and troubleshooting guide
15 articles
Find answers to your questionsUsing this guide
Policies and Agreements
Contact Bluechain supportSend us a message
How do I change my password?
What do I do if I have a problem or question?
What do I do if I forget my password
I've forgotten my passcodeResetting your passcode
I have a new deviceSetting up Bluechain on a new device
My account is disabled or suspendedA possible fraud has been detected
App issues after a period of non-useComing back to Bluechain after an extended period of non-use
The app isn't respondingTry this first
The payment failedIf the payment fails to process successfully
An error has occurredIf an error occurs or you believe you have been incorrectly charged
"Something has changed" or "wrong device" messageYour app has been locked