All Collections
Getting help & troubleshooting issues
Getting help & troubleshooting issues
Support and troubleshooting guide
12 articles in this collection
Written by
Stephen
Policies and Agreements
Written by
Stephen
Updated over a week ago
Find answers to your questions
Using this guide
Written by
Stephen
Updated over a week ago
Contact Bluechain support
Send us a message
Written by
Stephen
Updated over a week ago
System status
Current status of Bluechain services
Are all Bluechain services running?
Written by
Stephen
Updated over a week ago
Troubleshooting guide
I've forgotten my passcode
Resetting your passcode
Written by
Stephen
Updated over a week ago
I have a new device
Setting up Bluechain on a new device
Written by
Stephen
Updated over a week ago
My account is disabled or suspended
A possible fraud has been detected
Written by
Stephen
Updated over a week ago
App issues after a period of non-use
Coming back to Bluechain after an extended period of non-use
Written by
Stephen
Updated over a week ago
The app isn't responding
Try this first
Written by
Stephen
Updated over a week ago
The payment failed
If the payment fails to process successfully
Written by
Stephen
Updated over a week ago
An error has occurred
If an error occurs or you believe you have been incorrectly charged
Written by
Stephen
Updated over a week ago
"Something has changed" or "wrong device" message
Your app has been locked
Written by
Stephen
Updated over a week ago