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Getting help & troubleshooting issues

Getting help & troubleshooting issues

Support and troubleshooting guide

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Find answers to your questions

Using this guide
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Policies and Agreements

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Contact Bluechain support

Send us a message
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System status

Current status of Bluechain services

Are all Bluechain services running?
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Troubleshooting guide

I've forgotten my passcode

Resetting your passcode
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I have a new device

Setting up Bluechain on a new device
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My account is disabled or suspended

A possible fraud has been detected
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App issues after a period of non-use

Coming back to Bluechain after an extended period of non-use
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The app isn't responding

Try this first
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The payment failed

If the payment fails to process successfully
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An error has occurred

If an error occurs or you believe you have been incorrectly charged
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"Something has changed" or "wrong device" message

Your app has been locked
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