We try our best to ensure that all payments made through Bluechain get processed and released to your supplier ASAP. However there may be occasions when payments cannot be made and you receive an error message. If your transaction fails, the invoice will move to the 'Pending' tab in the 'Pay' section of your portal.
Here are some of the reasons why your payment may have failed and what you can do:
Your card has not been activated. If your credit/debit card has not been activated with the provider then we are unable to make charges to it.
Please follow your card providers activation instructions. Once activated you will be able to make payments on Bluechain with this card.
Your card has expired. If your card has passed it's expiry date then you will not be able to make payments with it.
Please contact your card provider to order a new card.
Insufficient credit limit. If you don't have sufficient credit or funds available on your card then you will not be able to make payments using this payment method.
Please use a different payment method or contact your card issuer to discuss.
Exceeds limit for bill payment providers. The amount you're trying to pay exceeds the limit put in place by your card provider for bill payment provider usage. Some card providers (inc. Amex) put a limit on how much can be spent each month through bill payment providers like Bluechain.
Please contact your account manager with your card provider to discuss any limits they have in place, the general customer service teams won't have visibility on your spend limits with Bluechain.
Restricted Payments. The supplier you're trying to pay is restricted by Bluechain or your card provider. As a regulated entity there are some suppliers that we are unable to make payments to.
Please see all restricted payments here.