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FAQ

FAQ

Frequently asked questions

Stephen avatar T N
19 articles in this collection
Written by Stephen, Tim, and Nick Verze
General

How does it work?

A quick overview of paying bills with Bluechain
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Written by Tim
Updated over a week ago

How safe is Bluechain?

Bluechain security
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Written by Tim
Updated over a week ago

How quick is it?

Transaction times
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Written by Tim
Updated over a week ago

When does the payment appear in my account?

Debiting and crediting your account
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Written by Tim
Updated over a week ago

Can I also send bills to my customers?

Stephen avatar
Written by Stephen
Updated over a week ago

How do I request a refund?

Disputes and refunds policy
Stephen avatar
Written by Stephen
Updated over a week ago
Devices

Which versions of iOS and Android are supported?

Supported devices
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Written by Tim
Updated over a week ago

Can I use more than one device?

Registering devices
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Written by Tim
Updated over a week ago

Does the app use mobile data?

Connecting to the Internet
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Written by Tim
Updated over a week ago

Something has changed on your device

This article explains why you may have received this error when starting your application.
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Written by Nick Verze
Updated over a week ago
Integration

Can I pay bills from my accounting software?

Stephen avatar
Written by Stephen
Updated over a week ago
Rewards

How do Amex Rewards compare with other reward programs?

Stephen avatar
Written by Stephen
Updated over a week ago

How much are my reward points worth?

Stephen avatar
Written by Stephen
Updated over a week ago

What does it cost to pay my bills through Bluechain Reward Payments?

Stephen avatar
Written by Stephen
Updated over a week ago
Batch payments

How do I set up bulk payments?

Getting started with bulk payments
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Written by Tim
Updated over a week ago

How do I remove a bill from a batch in the app?

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Written by Tim
Updated over a week ago

Can bills be added or removed in a batch from Xero

Adding and removing bills from a sent batch in Xero
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Written by Tim
Updated over a week ago

How do I send a single bill for immediate payment with the batch payment option turned on

Ad hoc payment
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Written by Tim
Updated over a week ago

How are bills in a batch shown on my statement?

Multiple bills and remittances
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Written by Tim
Updated over a week ago