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FAQ

FAQ

Frequently asked questions

Stephen avatar C T +1
18 articles in this collection
Written by Stephen, Chris Walker, Tim and 1 other
General

What billers can I pay?

EFT and BPAY payments
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Written by Chris Walker
Updated over a week ago

Using your phone's biometrics with Bluechain

Use FaceID or fingerprint scanners to access Bluechain and authorise payments
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Written by Chris Walker
Updated over a week ago

How does it work?

A quick overview of paying bills with Bluechain
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Written by Tim
Updated over a week ago

How safe is Bluechain?

Bluechain security
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Written by Tim
Updated over a week ago

How quick is it?

Transaction times
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Written by Tim
Updated over a week ago

When does the payment appear?

Debiting and crediting your account
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Written by Tim
Updated over a week ago

Can I also send bills to my customers?

Stephen avatar
Written by Stephen
Updated over a week ago

How do I request a refund?

Disputes and refunds policy
Stephen avatar
Written by Stephen
Updated over a week ago
Devices

Which versions of iOS and Android are supported?

Supported devices
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Written by Tim
Updated over a week ago

Can I use more than one device?

Registering devices
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Written by Tim
Updated over a week ago

Does the app use mobile data?

Connecting to the Internet
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Written by Tim
Updated over a week ago

Something has changed on your device

This article explains why you may have received this message when starting your application.
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Written by Nick Verze
Updated over a week ago
Integration

Can I pay bills from my accounting software?

Integrating your accounts with Bluechain
Stephen avatar
Written by Stephen
Updated over a week ago

Can I create a payment batch in Xero?

Integrating with your accounting software
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Written by Tim
Updated over a week ago

Can I pay with BPAY?

Paying BPAY billers from Xero
Stephen avatar
Written by Stephen
Updated over a week ago
Rewards

How do Amex Rewards compare with other reward programs?

Stephen avatar
Written by Stephen
Updated over a week ago

How much are my reward points worth?

Stephen avatar
Written by Stephen
Updated over a week ago

What does it cost to pay my bills through Bluechain?

Bluechain convenience fee rates
Stephen avatar
Written by Stephen
Updated over a week ago