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How do I see my payments and what does each status mean?

Go to Pay in the main menu. Your bills are organised into four tabs based on their payment status. Under each tab, select any bill to view its details.

Tab

What it means

Needs review

Bills synced from your accounting software that need more information first, such as matching to a supplier or adding bank details

Ready for payment

Bills you've added but not yet paid, including overdue and failed payments

Scheduled

Bills that are scheduled for future payment

Completed

Bills that have had payment initiated and are in progress or have been completed. If you click into the completed tab you can see each individual bill’s status.

You'll see these statuses next to each bill:

  • Unsuccessful: there was an error processing the payment

  • Unpaid: the bill has been created, but payment hasn’t yet been authorised

  • Payment in progress: we are processing the payment

  • Supplier paid: the funds have been released to your supplier

  • Supplier partially paid: a part payment has been made against the bill

Bills you pay together by bank transfer are grouped as a Combined transfer. Click it to see each bill, its fee and the reference that shows on your bank statement.

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