If the payment fails to process successfully, please note the message displayed in the app. If you don't have sufficient funds available on the selected payment method, either top up that payment method or select a different payment method. Otherwise report the problem to the support team. If possible, capture the phone screen (see instructions below) and keep it in case our support team ask for it.
To capture a screen on an iPhone:
iPhone 8 or below
Simultaneously press and hold the home and power buttons.
iPhone X or above
Press and hold the button on the right side of the phone, then press the volume-up button on the left side, and then release both buttons.
To capture an Android screen:
Most Android devices
Simultaneously press and hold the power button and the volume-down button until the screen flashes.
Samsung devices
Simultaneously press and hold the power button and the home button until the screen flashes.